FAQs

Will more products be added?

Yes. We've recently added our No-Show Anti-Slip Socks, and more is on the way. Subscribe to our emails to hear about new products first.

Who do I contact for help?

Please visit our 'Contact Us' page or email us at support@freethelace.com.

What payment methods are accepted?

We accept:

• Visa
• Mastercard
• American Express
• UnionPay
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
• Bancontact and iDEAL / Wero (selected European countries)

How much is shipping?

We charge one flat rate per order. In the countries below, shipping is free once your order reaches the threshold shown.

All other destinations are a flat USD $4.99 per order (Finland USD $5.99, Saudi Arabia USD $9.49), shown in your local currency at checkout. For the full country list and delivery times, see our Shipping Policy.

How long does delivery take?

Orders take approximately 1 – 2 business days to process. Most deliveries then take approximately 7 – 10 business days (excluding processing time), though this varies by destination — see the Shipping Policy for country-by-country estimates.

We have warehouses worldwide and will use the one most suitable to your location for the quickest delivery. At checkout, the estimated shipping time, shipping method(s) and price(s) will be shown in your local currency.

As each country has its own importing policies, FreeTheLace is not responsible for any delays caused by the country’s laws.

What is Shipping Protection?

Shipping Protection is an optional add-on at checkout. If your order is lost or damaged in transit, we'll replace it at no extra cost. You can submit a claim through our claims page.

What size are the No-Show Socks?

Our socks fit US Women 5–11 and US Men 4–10. The stretch fabric adapts comfortably across these sizes.

How do I install FreeTheLace?

Visit our Installation page for a step-by-step guide and video. Each pair includes 2 shoelaces, enough for one pair of shoes.

How do I return a product?

We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@freethelace.com. If your return is accepted, we will send you instructions on how and where to send your package. Please note that you will have to incur the return shipping cost. In your email, please provide photos or videos of the item to prove damage. Items sent back to us without first requesting a return or an exchange will not be accepted.

The following cases will be considered for a resend free of charge if we are notified within 14 days after receiving your item(s):

• Damaged or broken items on arrival
• Incorrect or missing items
• Orders lost in customs
• Orders lost in transit

Please note that we will not accept a partial or full refund, resend, acceptance of a return or an exchange if FreeTheLace incurs damages based on the following:

• Only using 1 shoelace for a total of 2 shoes when installing FreeTheLace (each pair of FreeTheLace ordered includes 2 shoelaces to be used for a total of 2 shoes. This ensures appropriate installation).
• Failure to install FreeTheLace suitably after not following the installation guidelines appropriately
• Misuse of FreeTheLace (either when worn on shoes or not)

Unfortunately, we cannot accept returns on gift cards.

You can always contact us for any return questions at support@freethelace.com.

How long will it take for a refund to be processed?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that a restocking fee will apply and will be deducted from your refund (2.9% of your total order, including shipping, + USD $0.30). This restocking fee also applies to orders that are cancelled before one of our warehouses has processed your order. Please note that if you have paid by PayPal, PayPal fees incurred by us will also not be refunded. Refunds may take up to 14 business days to process. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Can I edit my order?

Please contact us immediately if you wish to edit your order. We cannot offer guarantees on editing your order, however we may be able to intercept the order before processing begins and make manual edits. Orders that have started processing in one of our warehouses cannot be edited.

Can I cancel an order once one of your warehouses has processed my order?

Unfortunately, you cannot cancel an order once one of our warehouses has processed your order. If you cancel an order before it is processed by one of our warehouses, a restocking fee (2.9% of your total order, including shipping, + USD $0.30) will be deducted from your refund. Please note that if you have paid by PayPal, PayPal fees incurred by us will also not be refunded.

Should I subscribe to your newsletter?

Of course! We'll be sharing information on the newest products, the latest promotions, sales, and be giving out discount codes. So yes, you should!

How do I subscribe to your newsletter?

At the bottom of the page there is a section to fill in your email. Write it in and click subscribe. You’re all set after that!