Shipping policy

How much is shipping?

We charge one flat rate per order. In the countries below, shipping is free once your order reaches the threshold shown.

Country	Estimated Shipping Time (Excluding Processing Time)	Shipping Price	Free Shipping Over
🇦🇺 Australia	5 – 10 business days average	A$7.00	A$55
🇬🇧 The United Kingdom	5 – 6 business days average	£4.00	£30
🇺🇸 The United States	5 – 9 business days average	US$4.99	US$40
🇳🇿 New Zealand	5 – 9 business days average	NZ$9.00	NZ$68
🇮🇪 Ireland	7 – 11 business days average	€7.95	€35
🇨🇦 Canada	5 – 10 business days average	C$9.00	C$55

 

All other destinations

Flat rate USD $4.99 per order (Finland USD $5.99, Saudi Arabia USD $9.49), shown in your local currency at checkout.

Country	Estimated Shipping Time (Excluding Processing Time)
🇦🇹 Austria	4 – 9 business days average
🇧🇪 Belgium	5 – 10 business days average
🇩🇰 Denmark	4 – 9 business days average
🇫🇮 Finland	6 – 12 business days average
🇫🇷 France	4 – 10 business days average
🇩🇪 Germany	4 – 10 business days average
🇱🇺 Luxembourg	6 – 11 business days average
🇳🇱 The Netherlands	3 – 8 business days average
🇳🇴 Norway	6 – 11 business days average
🇵🇭 The Philippines	5 – 10 business days average
🇵🇱 Poland	8 – 13 business days average
🇸🇦 Saudi Arabia	6 – 10 business days average
🇸🇬 Singapore	5 – 8 business days average
🇪🇸 Peninsular Spain	5 – 11 business days average
🇪🇸 Canary Islands, Balearic Islands, Ceuta, Melilla & Plazas de soberanía	20 – 25 business days average
🇸🇪 Sweden	5 – 10 business days average
🇨🇭 Switzerland	5 – 15 business days average
🇦🇪 The United Arab Emirates	6 – 10 business days average
🇺🇸 The United States (Alaska & Hawaii)	11 – 15 business days average

 

Processing Time

Orders take approximately 1 – 2 business days average to process.

Shipping Time and Price

Shipping time and price varies depending on your location. We have warehouses worldwide and will use the one most suitable to your location for the quickest delivery. For most deliveries, shipping takes approximately 7 – 10 business days average (excluding processing time). At checkout, the estimated shipping time (excluding processing time), shipping method(s) and price(s) will be shown in your local currency. Some countries will also have multiple options to select from.

As each country has its own importing policies, FreeTheLace is not responsible for any delays caused by the country’s laws.

Please don't hesitate to inquire about delivery times and prices by messaging us on the 'Contact Us' page or emailing us at support@freethelace.com.

Processing Confirmation & Order Tracking

A processing confirmation email will be sent once your order is being processed. Please note that processing can take between 1 – 2 business days average. Your tracking number will be active upon dispatch, once the courier has accepted the shipping information.

Shipping Methods

There are a variety of methods we use to ship as we select the best courier(s) for your country. These may include: USPS, DHL, AUSPOST, Royal Mail, Canada Post and New Zealand Post.

Refusing Orders & Attempted Delivery

Refusing an order or not taking the steps to obtain your shipment after attempted delivery at your selected shipping address will result in your full responsibility for the original shipping charges, import fees, and the cost of returning the product to FreeTheLace. This will be deducted from your refund. A restocking fee (2.9% of your total order, including shipping, + USD $0.30) will also be deducted from your refund. Please note that if you have paid by PayPal, PayPal fees will also not be refunded.

Unsuccessful Attempted Delivery

FreeTheLace will not offer a refund or free replacement if your order was unsuccessful in delivery and is not returned back to FreeTheLace. Shipping fees will also not be refunded. This will be the customer's full responsibility and includes but is not limited to:

• An address given that was incorrect, insufficient or incomplete
• An email address and/or phone number that was incorrect, insufficient or incomplete (FreeTheLace will also not be responsible for any extra fees charged by the shipping carrier because they were unable to contact the recipient)
• If multiple delivery attempts were made but the recipient was not able to receive their order
• If a delivery was attempted but the recipient was not known at the given address
• Refused by the recipient
• Unclaimed at the post office
  
  

Please also note that if your order has been successfully delivered with evidence provided and you have claimed that you have not received your package, FreeTheLace is not responsible for this nor will provide a refund or free replacement.

Tax

Most of the time our customers are not charged importing fees, duties or VAT (Value Added Tax). In some cases, a selection of countries may enforce a fee (e.g. Italy, Germany, UK) in accordance with their laws. As such, FreeTheLace is not responsible for any fees, duties or VAT that is added to your order.